sablePrivacy Policy

This page describes what we collect when you use sable and how we keep that data protected. We take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, or other payment methods, or play our games, we collect certain information to verify your identity, process your transactions, and provide customer support.

We operate sable in compliance with applicable data protection laws in the jurisdictions where we offer our services. Our servers may sit outside your jurisdiction, but we apply consistent security practices across all regions—from Jakarta to Surabaya to Bandung to Medan. This policy explains what data we collect, how we use it, who we share it with, and what rights you have.

If you have questions about our privacy practices or wish to exercise your rights, contact our support team using the channels listed at the end of this policy.

What Data We Collect on sable

We collect data in several categories:

Account information: When you register on sable, we collect your email address, phone number, full name, date of birth, and residential address. This information is required to verify your identity and comply with anti-money-laundering regulations.
Identity documents: We collect scans or photos of your government-issued ID (passport, driver's license, or national ID card) and proof of address (utility bill, bank statement, or rental agreement). These are used for account verification only and are stored securely.
Payment information: When you deposit or withdraw, we collect transaction details—the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and timestamp. We do not store your full payment credentials (e.g., your mobile banking PIN or bank password); payment processors handle those securely.
Gaming activity: We log your gameplay—which games you play, your stakes, your results, and your balance history. This data helps us detect fraud, resolve disputes, and improve our platform.
Device and connection data: We collect information about your device (operating system, browser type, app version), your IP address, and your connection type (WiFi, 4G, etc.). This helps us troubleshoot technical issues and detect suspicious activity.
Support interactions: When you contact our support team via chat, email, or phone, we keep records of your conversations. These records help us resolve your issue and improve our service.

Cookies and tracking: We use cookies and similar tracking technologies to remember your login session, store your preferences, and analyse how you use sable. You can disable cookies in your browser settings, though this may limit some platform features.

How We Use Your Data

We use the data we collect for the following purposes:

Account verification: We verify your identity to comply with regulatory requirements and prevent fraud. This is mandatory before you can deposit or withdraw.
Payment processing: We use your payment information to process deposits and withdrawals. We share transaction details with payment processors (e.g., local payment, online payment, your bank) to complete the transaction.
Fraud detection: We analyse your account activity to detect suspicious patterns—unusual login locations, rapid deposits and withdrawals, or gaming patterns inconsistent with your history. If we detect fraud, we may freeze your account pending investigation.
Customer support: We use your contact information and account history to respond to your support requests, resolve disputes, and improve our service.
Legal compliance: We may disclose your data to law enforcement, regulators, or courts if required by law or if we believe disclosure is necessary to protect our rights or the safety of others.
Platform improvement: We analyse aggregated, anonymised data to understand how users interact with sable, identify technical issues, and develop new features.

Third-Party Processors and Data Sharing

We do not sell your personal data. However, we share data with third parties who help us operate sable:

Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank receive transaction details necessary to process your deposits and withdrawals.
Identity verification services: We may use third-party services to verify your identity documents. These services receive your ID and proof-of-address documents.
Hosting and infrastructure providers: Our servers are hosted by third-party cloud providers. These providers have access to your data but are contractually bound to keep it confidential and use it only to provide hosting services.
Analytics providers: We use analytics tools to understand how users interact with sable. These tools receive anonymised data about your device, browser, and gameplay patterns.
Legal and regulatory authorities: We may disclose your data to law enforcement, tax authorities, or financial regulators if required by law or if we believe disclosure is necessary to comply with legal obligations.

Our servers may be located outside your jurisdiction

We store your data on servers that may be located in countries other than Indonesia. By using sable, you consent to the transfer of your data to these locations. We apply the same security standards regardless of server location.

How We Protect Your Data

We use industry-standard security measures to protect your data:

Encryption: All communication between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed and never stored in plain text.
Access controls: Only authorised sable staff can access your personal data. We use role-based access controls to limit who can view sensitive information.
Data retention: We retain your data for as long as necessary to provide our service and comply with legal obligations. After you close your account, we retain certain data for regulatory and dispute-resolution purposes.
Incident response: If we discover a data breach, we will notify affected users and relevant authorities as required by law.

Your Rights Regarding Your Data on sable

You have the following rights regarding your data:

Access: You can request a copy of the personal data we hold about you. Contact our support team to submit an access request.
Correction: If your data is inaccurate, you can request that we correct it. You can update some information directly in your account settings.
Deletion: You can request that we delete your data, subject to legal and regulatory requirements. We may retain certain data for compliance purposes even after deletion.
Portability: You can request that we provide your data in a portable format so you can transfer it to another service.
Objection: You can object to certain uses of your data, such as marketing communications or analytics. You can manage your preferences in your account settings.

Contact Us and Policy Updates

If you have questions about our privacy practices, wish to exercise your rights, or believe we have mishandled your data, contact our support team:

Live chat: Available through the sable app or website
Email: Use the contact form on our FAQ page
Account settings: Update your contact preferences and review your data in your account dashboard
Legal inquiries: For formal data-subject requests, contact our legal team via email

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on sable. Your continued use of sable after such changes constitutes your acceptance of the updated policy.

Our services are available only where local law permits. We comply with applicable data protection laws in each jurisdiction where we operate. If you have concerns about how we handle your data or believe we are not complying with applicable law, you may lodge a complaint with your local data protection authority.