sable FAQ

We require two documents to verify your identity on sable. First, a government-issued ID such as your passport, driver's licence, or national ID card. Second, proof of your current address—a utility bill, bank statement, or rental agreement dated within the past three months. Both documents must be clear, legible, and show your full name and current address. Users in Jakarta, Surabaya, Bandung, and other Indonesian cities submit the same documents. Verification typically completes within one business day. If your documents are rejected, our support team will explain why and ask you to resubmit.

Withdrawal requests on sable are processed within a standard review window. Once you submit a withdrawal request, our team verifies that your account details match your registered information. This check typically takes one to two business days. After approval, the funds are sent to your chosen payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet). The time it takes for funds to arrive depends on your payment provider and may range from immediate to several business days. We recommend checking with your bank or payment app for their processing times.

If you forget your password, tap the "Forgot password?" link on the sable login page. Enter your registered email address. We will send you a password reset link. Click the link and follow the prompts to create a new password. The reset link expires after one hour for security. If you do not see the email, check your spam folder or contact our support team. They can verify your identity and help you regain access to your account on sable.

sable does not charge deposit or withdrawal fees to your account. However, your bank or payment provider may apply their own fees. For example, when you deposit via your mobile banking or local payment account, your bank may charge a transfer fee. When you withdraw to online payment or e-wallet, those apps may apply a service charge. We recommend checking with your bank or payment provider about their fee structure. The amounts you see on sable during deposit and withdrawal are net of any platform fees—you pay only what your bank or payment app charges.

Our weekly cashback offer rewards active players on sable. Cashback is calculated based on your net losses across the week—the difference between your total stakes and your total winnings. The exact percentage and minimum loss threshold are set each week and displayed in the promotions section of your account. Cashback is credited automatically on Mondays and appears as bonus funds in your account balance. You can use bonus funds to play any game on sable. Terms apply—bonus funds may have wagering requirements before they can be withdrawn. For the current week's offer details, check the promotions page in the sable app.

sable remains open during major Indonesian holidays such as Idul Fitri, Idul Adha, and Imlek. However, bank processing times may be slower during these periods. Deposits via mobile banking, local payment, online payment, e-wallet, and mobile banking typically process immediately. Deposits via bank transfer (local payment, online payment, e-wallet, mobile banking) may take longer if the banks are operating on a reduced schedule. We recommend depositing earlier if you anticipate holiday delays. If your deposit has not arrived after a reasonable time, contact our support team with your transaction reference number, and we will investigate.

Live-dealer tables on sable feature real dealers in multi-camera studios. You can see the dealer, the cards or wheel, and other players in real time. Games include blackjack, roulette, baccarat, and Dragon Tiger. You place your stake, the dealer handles the game, and results are determined by physical outcomes. Slots are digital games with spinning reels and random outcomes. You spin the reels, and symbols align to produce wins. Slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways play faster and require no dealer interaction. Both game types are available on sable via the app or mobile browser.

Yes, sable offers comprehensive football betting markets on Liga 1, Piala AFF, Champions League, Premier League, and other major tournaments. You can bet on match winners, total goals, both teams to score, Asian handicap, and many other outcomes. Markets update in real time as matches progress. During Liga 1 and Piala AFF fixtures, live betting is available—you can place bets after the match starts and see odds shift based on game events. Football markets on sable include domestic Indonesian leagues and international competitions. Visit the football section of the sable app to view upcoming matches and current odds.

Yes, sable includes esports markets on Mobile Legends, Free Fire, and PUBG Mobile. You can bet on match outcomes, tournament winners, and specific in-game events. Esports betting works like football betting—you select a market, place your stake, and receive odds. Many esports tournaments run throughout the year, and sable updates markets as tournaments progress. If you are familiar with traditional sports betting, esports betting on sable follows the same principles. Check the esports section of the sable app to see upcoming tournaments and available markets.

sable encrypts all data transmitted between your device and our servers using industry-standard TLS encryption. Your password is never stored in plain text. Identity documents and proof of address are encrypted and stored securely on sable servers. We use access controls to limit which staff members can view your personal data. We do not sell your data to third parties. Your data is shared only with payment processors (to complete transactions) and legal authorities (if required by law). For a complete explanation of how we collect, store, and protect your data, please read our privacy policy

You can reach sable customer support through several channels. Live chat is available within the sable app and on the website during business hours. Email support is available 24/7—use the contact form in the app or on sable.onl. Phone support is available during standard business hours. For account recovery or sensitive issues, email is recommended so we can securely verify your identity. Include your username and as much detail as possible about your issue. We aim to respond to all inquiries within our standard service window. Our support team speaks English and local languages.

sable is available only in jurisdictions where local law permits our service. We operate in select regions and comply with all applicable regulations. We do not operate in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of sable comply with the laws of their own jurisdiction. If you are unsure whether sable is available in your location, consult your local regulatory authority before creating an account. For more information about service availability and jurisdiction restrictions, please read our legal notice